Returns and Refund Policy

Returns & Refund Policy

(last updated: June 8, 2025)

I. General Provisions

  1. This document sets out the terms for withdrawal from a contract and the procedure for filing and handling complaints in the online store available at breezylemonco.com (hereinafter: the Store).
  2. The Store is operated by Fitter and Smarter KATARZYNA CHMIELEWSKA. Dietetyka i Edukacja, ul. Jana Nowaka-Jeziorańskiego 51/U-6, 03-982 Warsaw, Poland, NIP (Tax ID): 5213394020, REGON: 367108397, e-mail: breezylemon@onet.eu (hereinafter: the Seller)
  3. This Policy applies to distance contracts concluded with a Customer who is a consumer, in accordance with the Polish Consumer Rights Act of 30 May 2014.

II. Physical Products

  1. All physical products offered in the Store are made to order according to the Customer’s individual request, using a Print-on-Demand model.
  2. Pursuant to Article 38(3) of the Consumer Rights Act, the Customer is not entitled to withdraw from the contract if the product has been manufactured to the Customer’s specifications or is intended to meet the Customer’s individual needs.
  3. The Seller does not accept returns of physical products due to a change of mind, incorrect sizing, or dissatisfaction with the design — unless the product is defective or does not match the order.

III. Digital Products

  1. Digital products are made available to the Customer immediately after payment is completed.
  2. The Customer loses the right to withdraw from the contract if they consent to the immediate delivery of digital content and acknowledge the loss of the right of withdrawal.
  3. As a result, digital products are non-refundable and non-exchangeable once they have been made available for download.
  4. If the Customer experiences technical issues when downloading a product, they may contact the Seller for assistance.

IV. Complaints

  1. Complaints related to physical or digital products may be submitted via e-mail to: breezylemon@onet.eu
    A complaint should include the following:
    • Customer’s full name
    • Order number
    • Description of the issue
    • Photographic documentation (if applicable)
  2. The Seller will review the complaint within 14 business days of receiving the request.
  3. If the complaint is accepted, the Customer is entitled to a replacement product, or a refund — depending on the nature of the accepted complaint.
  4. The Seller does not accept physical returns to any correspondence address. All complaints are processed electronically.

V. Contact

  1. Any questions regarding this Policy may be directed to: breezylemon@onet.eu